Transparency

Data, coverage and corrections policy

What is covered

• ENERGY STAR certified heat-pump system combinations and published performance fields.
• Official qualified-product lists for Mass Save, Focus on Energy, Energize Connecticut and Efficiency Maine.
• Xcel Energy Colorado only where its complete public rule can be stated without guessing.
• Heat-pump project costs published by selected New York and Oregon public programs.

What is not covered

• Every heat pump sold in the United States. Some programs qualify equipment that is not ENERGY STAR labeled.
• New York model eligibility until a reliable NEEP product-list feed is available.
• Programs whose binding product list is private or whose public rules contradict one another.
• Project approval, dollar amount, remaining funding, income, sizing or participating-contractor eligibility.

Source handling

Source rows are preserved for audit. Eligibility comes from program-owned lists when available; we do not infer a definitive yes from incomplete prose. Cost pages show sample size, geography and the actual project coverage window rather than the file's download date.

Privacy

Public pages use the brand team byline and do not expose a private maintainer identity. Alert signups store the email address, requested topic, signup page, any standard UTM campaign labels present in that page address, confirmation state and operational send history. Those campaign labels let us compare aggregate signup sources without cookies or browser storage. Alerts start only after confirmation and include one-click unsubscribe. We send no newsletters or unrelated marketing, use no tracking pixels, and do not sell or rent addresses. Cloudflare processes the stored request and Amazon Web Services processes the email solely to operate this service.

Home-energy analyses and estimate requests

Utility CSV files are read in your browser and are not uploaded. The analysis endpoint receives normalized monthly electricity, gas and optional solar totals together with the home and equipment answers you provide. It does not receive utility account numbers, the raw file or a service address. The normalized analysis input is processed for the current request and is not stored by Installed Cost. Only aggregate daily counts are retained.

If you select AI-assisted interpretation, the normalized facts, calculated findings and equipment answers are sent to OpenAI with response storage disabled. OpenAI states that API data is not used for training unless the customer opts in, but standard abuse-monitoring retention may still apply. You may turn this interpretation off and receive the complete calculated report without it.

Estimate requests are optional and require separate consent. Installed Cost stores the contact information, ZIP code, selected project categories and a summarized report for up to 180 days. Raw utility files and interval readings are not included. The request may be shared with no more than three relevant local companies, as stated beside the consent box. Reply to any Installed Cost message or use the contact page to request deletion.

Guided checks and installer pilot

The Connecticut guided check compares complete literal component strings in one dated source row. Wildcards remain unresolved unless their source semantics have been verified; model suffixes are never discarded. Your utility, project pathway and equipment confirmation are user answers, not verified project facts.

Unfinished equipment entries remain in this browser tab using session storage. Shared results use an opaque link and contain only official equipment records, program context, findings and source dates. Arbitrary search text and customer contact details are not copied into shared results. Anyone with a link can read it for 180 days; save a PDF for longer retention. Shared results are excluded from indexing and sitemaps.

We count check starts, exact and unresolved completions, share/print use and pilot-interest clicks as daily totals. These counters contain no equipment input, result identifier, customer details or contact information. Daily counters are retained for 180 days; repeated actions and automated traffic may be counted. The general web analytics beacon is disabled on guided-check and shared-result pages.

Pilot interest opens your email application and sends nothing automatically. If you choose to send, Installed Cost uses your address and message only to reply about the pilot. Pilot enquiries are kept separate from alert subscriptions and deleted after 90 days unless you agree to continue. Reply to request deletion. There is no active paid pilot or automatic marketing consent.

Corrections

Send evidence-backed corrections to info@installedcost.com. We prefer the program, utility or government source over a reseller or installer summary.